1. Who We Are

Studyclimb Ltd (“Studyclimb”, “we”, “our”, or “us”) operates an online marketplace that allows students to upload, download, and purchase digital revision materials. Our mission is to support academic achievement by enabling the fair and secure exchange of study resources.

Studyclimb Ltd is registered in the United Kingdom with our registered office at [Insert Company Address]. We are the data controller responsible for the collection and processing of your personal data in accordance with this Privacy Policy.

If you have questions about this policy, please contact us at contact@studyclimb.co.uk.

2. What Personal Data We Collect

a. When You Create a Study Climb Account

To use the features of our platform, including buying and selling notes, you must create an account. We collect:

  • Full name
  • Email address
  • Username
  • Password (hashed)
  • Payment details (e.g., IBAN or other payment methods) – sellers only

b. Automatically Collected Data

When you use Studyclimb, we automatically collect:

  • IP address
  • Device information
  • Browser type
  • Pages visited
  • Time spent on pages
  • Downloads/uploads
  • Cookie data (see Section 4 below)

This data helps us improve performance, security, and user experience.

c. Communication Preferences

We may collect data from:

  • Your subscriptions to our newsletter
  • Customer service interactions
  • Feedback forms or surveys
  • In-app messages or emails

You can manage your communication preferences via your account settings.

3. How We Use Your Data

We use your personal data to:

  • Create and manage your account
  • Facilitate the upload, purchase, and download of digital study notes
  • Process and issue payments to sellers
  • Provide technical support and respond to enquiries
  • Detect and prevent fraud and abuse
  • Improve and personalise our services
  • Send service updates (e.g. changes to terms, payment notifications)
  • Send newsletters and personalised offers (only with your consent)

4. Cookies and Similar Technologies

Study Climb uses cookies to:

  • Enable core site functions (e.g., login sessions)
  • Analyse website usage via tools like Google Analytics and Hotjar
  • Deliver tailored content or offers
  • Integrate social media sharing tools

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may limit functionality.

5. Who We Share Your Data With

We do not sell your personal data.

We only share data with trusted service providers who help us operate Studyclimb, such as:

  • Payment processors (e.g. Stripe or PayPal)
  • Hosting services (e.g. Amazon Web Services)
  • Analytics providers (e.g. Google Analytics)
  • Email services (e.g. Mailchimp)

These parties process data on our behalf under strict data protection agreements.

We may also share personal data when:

  • Required by law or regulatory obligations
  • Responding to takedown notices or intellectual property disputes
  • Preventing fraud or harmful behaviour
  • You have given your explicit consent

6. How We Store and Protect Your Data

Your data is stored securely on servers located in the European Economic Area (EEA) or other jurisdictions with adequate data protection.

We implement industry-standard security measures, including encryption, firewalls, access controls, and regular audits.

7. Data Retention

We only keep your data for as long as necessary to provide our services, meet legal obligations, or resolve disputes.

If you close your account, we will delete or anonymise your personal data within a reasonable period unless required to retain it by law.

8. Your Rights

You have the following rights under UK and EU data protection laws:

  • Access – Request a copy of your personal data
  • Rectification – Correct incomplete or inaccurate data
  • Erasure – Request deletion (“right to be forgotten”)
  • Restriction – Ask us to pause processing your data
  • Objection – Object to processing for legitimate interests or direct marketing
  • Portability – Transfer your data to another provider

You may exercise these rights by contacting privacy@studyclimb.com. To protect your data, we may request proof of identity.

You can also lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have mishandled your data.

9. Business Transfers

If Studyclimb undergoes a merger, acquisition, or sale of assets, your data may be transferred to a third party. We will notify you if your personal data becomes subject to a different privacy policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you via email or through the platform. Please review the policy periodically for changes.

11. Contact Us

For questions, requests, or concerns about your personal data, email us at:

📩 contact@studyclimb.co.uk